In better news, I have been offered an interview for a "Customer Service Representative (Technical)" support with Spotlight Guides Ltd. (www.globalpositioningsystems.co.uk). "Due to continued expansion we are looking for a full-time member of staff to offer telephone support and advice to new and existing customers. Salary is not dependent on sales." The latter is what swung me into applying, plus the fact that GPS units are very cool indeed. I blinded them with if not science then a familiarity with some of the more interesting GPS-based games in my application form; tonight I shall have to surf the web and make sure I fully know what these games are all on about to be able to back this up in the interview tomorrow. You might get another post from me on this later.
The interview is only scheduled for half an hour and the company aren't paying travel expenses (because they're "just five miles up the road" - more like ten, and far enough away that I'll need to look into the bus service which is probably only once-an-hour) but I do want to do the best job I can with it, largely because they might well be a fun company to work for. I know that some of you have direct experience of telephone support work and I'd really like to pick your brain, please, about things which might be likely to come up specifically at this sort of interview. (I'll be out from around 5:30-10:30 BST tonight, so 12:30-5:30 EDT, but should be on IM services for much of the rest of the time.)
To save you all nine keystrokes, I'll assume you're all wishing me good luck :-)